Top 15 HelpDesk & Customer Service Softwares To Improve Your Support

1. Web Tracks 2011

Web Tracks is Help Desk Software, PC Inventory Software, Asset Management Software, and Purchasing Software all in one package. The program audits and keeps track of PC’s, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets.

Web Tracks has many built in reports to help you manage your environment. You will have the information to perform hardware and software audits, know when it’s time to replace aging equipment, see where IT dollars are being spent, monitor your technicians’ time, and much more.

2. Fat Free CRM

Fat Free CRM is open source Ruby on Rails-based customer relationship management platform. Out of the box it features group collaboration, campaign and lead management, contact lists, and opportunity tracking.

My thanks go to early adopters, beta testers, and open source enthusiasts for overwhelming positive feedback, words of encouragement, and inspiration. Keep your ideas coming!

3. Cerberus Helpdesk (Cerb5)

Cerb5 is a fast and flexible CRM toolkit. Remember anything about anybody, deftly reply to an e-mail flood, quarantine spam, capture organic feedback, track time, flag opportunities, share tasks, and otherwise collaborate or execute efficiently. Built for one-person startups to Fortune 500 giants.

4. AIMS – Action and Information Management System

OneOrZero AIMS is a powerful enterprise ready suite that includes a help desk, knowledge base, time manager and reporting system supported by a highly configurable and extensible Action & Information Management System that allows you to ‘build your own system’ on the fly.

With workflow and actions, metadata, custom fields and item types along with granular security that is highly configurable in our easy to use configuration pages, you can extend and configure the OneOrZero AIMS to manage your businesses information and process with ease.

The OneOrZero AIMS integrates with common technologies such as email, web and XML consumers.

5. Supportickets – Support Tickets Software

Supportickets is a support tickets system and knowledge management software. It can’t be easier to receive trouble tickets from customers. Our support tickets system comes with 3 interfaces, External, Onsite, Integration. There is an administration from where you can reply to tickets, assign staff privileges, get statistics…

6. JitBit HelpDesk 5.3.8

So, you’ve ended up on a “yet another web-based help-desk software” page. We will save you some time and point out the key reasons why our helpdesk is different:

• Unlimited – we are not priced “per technician” or “per user”. The price you see above is the price for an unlimited solution. 1 technician? 10 technicians? 100000 technicians? Doesn’t matter.
• Full-blown – Jitbit Helpdesk has everything a help-desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You’ll find the detailed features list below.

7. OTRS

OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. Based on a set of functions built on a “trouble ticket,” OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love OTRS!

8.  Hesk – Help Desk Software

Improve Customer Support – Receive, track and organize customer support issues (tickets) by department and by urgency.

Reduce Your Workload – Integrated Knowledgebase may reduce the number of support requests by as much as 50%!

9. PHD Help Desk

PHD Help Desk is the software conceived for the registry and follow up of incidents in the Help Desk or Service Desk in your IT area of their company or organization.

Its functionality was developed with the suggestions of a hundred of Help Desk or Service Desk users around the world and covers the typical necessities of it, as much for the help desk analyst as for that it has to manage it.

For being developed in PHP+MySQL+JavaScript he can install in practically any used operating system in servers of the present time, the client executes in the PC’s Internet navigator.

10. BugLite

New release 1/1/2011 – Intuitive and simple web server based bug tracking & reporting system. (also works from http://localhost/) Uses PHP’s built-in SQLite3, no MySql required. Supports any OS with browser, full demo at http://neatinfo.com/buglite

11. osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

12. phpticket2

phpticket is a ticketing system written in PHP, backed up by a MySQL database. Its purpose is to provide helpdesks/staffs with an easy “to do” application for keeping track of what needs to be done. The interface is kept fairly simple and easy to use. The code is licensed under GPL.

13. Trouble Ticket Tracker

Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management

14. SupportPRO SupportDesk

SupportPRO SupportDesk is an open source web based Helpdesk system with integrated knowledge base application. This software can help you manage your sales and customer service queries in an efficient manner. Customer support is key component to online businesses. SupportPRO SupportDesk is designed specifically for online businesses at an affordable cost.

15. Kayako

The only help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place.

UPDATE: – Sorry i forgot to add Kayako, This should be the first.